At Lénaim, our customers are our first priority. Please find below the easy exchange policy. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).
Eligibility
Any article purchased online can be exchanged from our online store within 4 days, once the article has been delivered, given that the customer has proof of purchase.
Please note that articles purchased on discount or on sale are not eligible for exchange.
Proof of Purchase
This includes either a receipt or the online order confirmation email.
Conditions for Exchange
Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect. Similarly, articles that are delivered in boxes (such as luxury products) must be returned with their original packaging.
Online Exchange Process
Please contact our customer service department by whatsapp on +923207344772 or emailing us at lenaim.pk@gmail.com. Provide all the required information to our representative and if all the conditions of the exchange are met, we will exchange the product.
It usually takes 7-10 days to complete the online exchange process after it has been verified.
RETURN POLICY
If you need to return an item, please follow our return policy:
* Return requests must be made within 4 days of receiving your order
* The item(s) must be unused and have all tags intact
* Please provide proof of your order, such as an order invoice or order confirmation email
* Returns are accepted only if incorrect or damaged items were delivered
Return Process
* Contact our customer service team to initiate a return request. You can whatsapp on +923207344772 or email us at lenaim.pk@gmail.com
* Once we receive and verify the item(s), we will issue a credit voucher of the same value which can be used for online store ONLY.
